Privacy Policy
Effective Date: January 1, 2025
1. Information We Collect
We may collect information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Home address
- Emergency contact information
- Information submitted through contact forms
- Employment or caregiver application information
- Service requests and appointment details
We may also automatically collect certain technical information when you visit our website, such as:
- IP address
- Browser type
- Operating system
- Device information
- Pages visited
- Date and time of access
- Website usage statistics
2. How We Use Your Information
Your information may be used to:
- Provide requested home care services
- Respond to inquiries
- Schedule appointments
- Communicate regarding services
- Improve our website and customer experience
- Maintain business records
- Comply with legal obligations
- Protect the security of our website and users
3. SMS and Text Message Communications
If you choose to receive text messages from Mount Rainier Care, we may send service-related communications such as:
- Appointment reminders
- Scheduling updates
- Caregiver notifications
- Responses to your inquiries
- Important service announcements
We send SMS messages only after receiving your express consent (opt-in). Consent may be provided through our website forms, intake documents, service agreements, or directly with our staff.
You may opt out at any time by replying STOP to any message. Reply HELP for assistance or contact our office.
Standard message and data rates may apply depending on your wireless carrier.
Mobile phone numbers and SMS consent are never sold, rented, shared, or disclosed to third parties or affiliates for marketing or promotional purposes.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Sharing of Information
We may share your information only when necessary to:
- Provide requested services
- Work with trusted service providers assisting our business operations
- Comply with applicable laws or legal processes
- Protect our rights, clients, employees, or property
- Respond to lawful requests from government authorities
We do not sell your personal information.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, remember preferences, analyze website traffic, and enhance user experience.
You may disable cookies through your browser settings; however, some website features may not function properly.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of electronic transmission or storage is completely secure.
7. Data Retention
We retain personal information only as long as necessary to provide services, fulfill contractual obligations, comply with applicable laws, resolve disputes, and enforce our agreements.
8. Third-Party Services
Our website may contain links to third-party websites or use third-party services such as maps, analytics providers, scheduling tools, or email services. These services operate under their own privacy policies, and we are not responsible for their privacy practices.
9. Children's Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children through our website.
10. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of eligible information
- Withdraw communication consent where applicable
- Ask questions regarding how your information is handled
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.
12. Contact Us
If you have questions regarding this Privacy Policy or how your personal information is handled, please contact Mount Rainier Care using the contact information provided on our website.
By using this website or submitting your information through our website or forms, you acknowledge that you have read and understood this Privacy Policy.